❓ Common questions — Quick answers about registration, Pix, bonuses, and much more at 135bet 💬 24/7 Portuguese-language support — Live chat with a human team · no bots ⚡ Pix Deposit — Minimum of R$ 10.00 · instant · no fee 🏆 Bronze VIP Program — Weekly cashback with no rollover, activated at registration ❓ Common questions — Quick answers about registration, Pix, bonuses, and much more at 135bet 💬 24/7 Portuguese-language support — Live chat with a human team · no bots ⚡ Pix Deposit — Minimum of R$ 10.00 · instant · no fee 🏆 Bronze VIP Program — Weekly cashback with no rollover, activated at registration
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Frequently Asked Questions at 135bet — Get Your Questions Answered

Here we've gathered the most common questions from Brazilian bettors about 135bet — registration, Pix deposits, withdrawals, bonuses, the VIP Program, crash games, poker, Sports Betting, and responsible gambling. If you can't find what you're looking for, Portuguese-speaking support is available 24 hours a day via live chat.

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📂 Categories

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Click a category to jump straight to the questions you need.

Registration & Account
Account creation, CPF, verification
Deposits & Withdrawals
Pix, boleto, card, timeframes
Bonuses & Promotions
Welcome bonus, rollover, validity
VIP Program
Cashback, levels, points
Sports Betting
Football, MMA, odds, live
Crash Games & Casino
Aviator, poker, slots, live
Security & Login
Password, 2FA, locked account
Responsible Gambling
Limits, breaks, self-exclusion
Registration & Account

To create your account at 135bet you will need: your full legal name (matching your CPF), a valid CPF, an active email address, a mobile number with area code, your date of birth, and a password of at least 8 characters. The entire process takes less than 2 minutes. No documents are required at sign-up — identity verification may be requested later, before withdrawals above R$ 1,000.00. Registration is exclusively for users aged 18 and over residing in Brazil.

No. Each CPF can only be linked to one active account on 135bet. Creating multiple accounts to try to stack welcome bonuses violates the Terms and Conditions and results in the closure of all identified accounts, balance retention during investigation, and permanent CPF ban on the platform. The system automatically detects duplicates by CPF, email, phone number, Pix key, and device. Always use your real information and keep only one active account.

Yes, registration at 135bet is completely free. There are no account opening fees, monthly charges, or any costs to keep your account active. You only need funds when you decide to make your first deposit — and the minimum is R$ 10.00 via Pix. Accounts with no activity for extended periods remain active, with your balance preserved.

Yes. After completing the registration form on 135bet, you will receive a confirmation email at the address you registered. Click the confirmation link to activate your account — the link expires in 24 hours. If you don't see the email in your inbox, check your spam or junk folder. Emails from 135bet always come from the domain 135bet.click. If you need the confirmation link resent, go to the login screen and click "Resend confirmation", or contact Portuguese-language support via live chat.

To update your email or phone number on your 135bet, go to "Settings" in your account dashboard after logging in. Changes to this information require identity verification for security — you will need to confirm the update with a code sent to your current contact before switching to the new one. If you no longer have access to your old email or phone, our Portuguese-language support team, available 24/7 via live chat, can assist with the update through manual identity verification.
Deposits & Withdrawals

The minimum deposit at 135bet is R$ 10.00. This minimum applies to all available payment methods: Pix, bank slip (boleto bancário), credit and debit card, PicPay, Mercado Pago, and TED. Pix is the recommended method because funds are credited instantly — 24 hours a day, including weekends and national holidays. 135bet charges no deposit fees, regardless of method or amount.

Pix deposits at 135bet are credited within seconds after payment confirmation from your bank. The system operates 24 hours a day, 7 days a week — including national holidays such as Carnival, Christmas, and New Year's. After generating the QR Code or copying the Pix key in the deposits section of your account dashboard, you have a few minutes to complete the payment through your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, etc.) before the code expires. If it expires, just generate a new one — at no cost.

The Pix withdrawal timeframe at 135bet depends on your VIP Program level: Bronze — up to 5 minutes; Silver — up to 3 minutes; Gold and Diamond — up to 1 minute; Obsidian — instant. These timeframes apply 24 hours a day, 7 days a week. Withdrawals are only processed to Pix keys registered in the account holder's own name — it is not possible to withdraw to a third party's Pix key. For withdrawals above R$ 1,000.00, identity verification may be required before processing.

In addition to Pix, the 135bet accepts: bank slip/boleto bancário (processing in 1–2 business days), major credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from any Brazilian bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa Econômica Federal, Santander, and all other financial institutions regulated by the Banco Central. All transactions are in BRL, with no currency conversion or exchange fees. Pix is the recommended method for the fastest deposits and withdrawals.

Yes. Daily withdrawal limits vary by VIP level. Bronze users have a daily withdrawal limit of R$ 5,000.00; Silver — R$ 10,000.00; Gold — R$ 25,000.00; Diamond — R$ 50,000.00; Obsidian — limit negotiable with your dedicated account manager. Withdrawals above R$ 1,000.00 may require identity verification (KYC) before processing, if not already completed. This is a standard regulatory requirement for financial platforms in Brazil, not a policy unique to 135bet.
Bonuses & Promotions

The welcome bonus at 135bet is credited automatically on your first deposit. If you deposit R$ 100.00 via Pix, you receive R$ 100.00 as a bonus — giving you R$ 200.00 to bet with. The maximum bonus amount is R$ 500.00 (with a R$ 500.00 deposit). To clear the bonus and convert it to real funds, you must place bets with a 5x rollover on the bonus amount received, on markets with minimum odds of 1.50, within 30 days of the credit. Your main deposited balance can be withdrawn at any time, regardless of the bonus rollover.

If the 5x rollover is not met within 30 days of the 135bet welcome bonus being credited, 135bet, any remaining bonus balance is automatically cancelled. Your main balance — the funds you deposited with your own money — is not affected and remains fully available for betting or withdrawal. Only the unconverted bonus balance is removed. You can track your rollover progress and remaining days directly in your account dashboard, under the active bonuses section.

No. Promotional codes from 135bet must be entered during the registration process, in the designated field on the form. Once registration is complete or after the first deposit, promo codes cannot be applied retroactively. If you forgot to enter a valid code during sign-up, contact Portuguese-language support via live chat within 24 hours of registering — the team reviews specific cases within that window. After that period, the code benefit can no longer be credited retroactively.

Yes. In addition to the welcome bonus, 135bet offers ongoing promotions for active users: boosted odds for Brasileirão Série A, Copa do Brasil, and Libertadores matches; monthly reload bonuses based on VIP level; special free bets for UFC and ONE Championship events; exclusive poker tournaments with BRL prize pools; and automatic weekly cashback through the VIP Program. Check the Promotions page regularly — new offers are added every week, usually on Mondays.
VIP Program

The weekly cashback from the 135bet VIP Program's 135bet is calculated on total valid bets placed from Monday through Saturday each week and credited automatically every Sunday to your available account balance. There is no rollover — you can withdraw the cashback amount directly via Pix without placing any additional bets. Percentages by tier are: Bronze 3%, Silver 5%, Gold 8%, Diamond 12%, Obsidian 15%. The calculation is done automatically by the system — no request needed.

Level progression in the VIP Program at 135bet is based on points accumulated through valid bets. Every R$ 1.00 wagered equals 1 point. The tiers are: Bronze — 0 to 9,999 points; Silver — 10,000 to 49,999; Gold — 50,000 to 199,999; Diamond — 200,000 to 999,999; Obsidian — above 1,000,000 points. Level updates happen automatically when you reach the next tier's threshold, no request needed. You can track your current points and progression in real time in your account dashboard after logging in.

VIP points earned at 135bet do not expire due to short-term inactivity. Temporary break periods — 24 hours, 7 days, 30 days, or 6 months — have no effect on your points or VIP level. For accounts with extended inactivity (over 12 months with no valid bets), a level adjustment may occur in accordance with the current Terms and Conditions. If you have specific questions about your situation, Portuguese-language support is available 24 hours via live chat and can walk you through your account history.
Sports Betting

The 135bet covers the main competitions and sports with a focus on Brazil: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Champions League, and dozens of international leagues), MMA and UFC, ONE Championship, volleyball (Superliga), basketball (NBB and NBA), tennis, NFL, Formula 1, e-sports (CBLOL, CS2, VALORANT, League of Legends), and much more. Live betting is available for all marked events, with odds updated in real time throughout the matches.

The minimum bet amount at 135bet is R$ 1.00 per market. This limit applies to single bets, multiples, and live sports bets, as well as crash games and other games available on the platform. For combo bets (multiples), the R$ 1.00 minimum applies to the total bet amount, not per selection. The maximum amount per bet varies depending on the market, the event, and the user's VIP level.

In the event of cancellation or postponement of events at 135bet: bets on cancelled events are refunded in full to the account balance, with no additional rollover requirement. For postponed events, the bet remains valid if the event takes place within 48 hours of the original date. If it is rescheduled for more than 48 hours later, the amount is also refunded. In parlay bets, the cancelled selection is removed and the accumulator is recalculated with the remaining selections. The entire refund process is automatic — no need to contact support.
Crash Games, Poker & Casino

Crash games are rising-multiplier games available 24 hours on 135bet. In Aviator and Spaceman, for example, the multiplier starts at 1x and rises continuously throughout the round. You decide when to cash out — before the multiplier "crashes" (drops to zero). If you cash out in time, your payout is the amount bet multiplied by the coefficient at the moment of withdrawal. If the multiplier crashes before you cash out, the bet is lost. The minimum bet is R$ 1.00. The RTP (return to player) for each game is certified by independent audit and is visible in the game information.

Yes. The live casino at 135bet features tables operated by real dealers, streamed live in high-definition video. Available tables include blackjack, European and American roulette, baccarat, and live game shows. Some tables have dealers who speak Brazilian Portuguese — especially in the rooms dedicated to players from Brazil. Live games run 24 hours a day. All bets are placed in BRL, with no currency conversion.

The 135bet offers poker rooms with Texas Hold'em, Omaha, and other variants. Options include sit-and-go tables (which start once the required number of players is reached), scheduled tournaments with fixed prize pools paid out in BRL, and cash tables with a buy-in starting from R$ 5.00. Exclusive tournaments for VIP Program members are held with larger prize pools and guaranteed entry for Gold, Diamond, and Obsidian levels. The tournament schedule is available in the poker lobby after logging into your account.
Security & Login

On the 135bet login screen 135bet, click "Forgot your password?". Enter your registered email address and you'll receive a reset link within a few minutes. The link expires after 30 minutes for security reasons — after that, simply request a new one. If you don't receive the email, check your spam folder. All emails from 135bet come from the 135bet.click domain. If you no longer have access to your registered email, the Portuguese-speaking support team via live chat (available 24h) can assist with account recovery through manual identity verification.

After logging in to your 135bet, go to "Settings" and then "Security". Click "Enable two-factor authentication", enter your phone number, and confirm the code you receive via SMS. From that point on, every login will require your email, password, and a temporary code sent to your phone. 2FA is the most effective protection against unauthorized access to your account — we recommend enabling it right after your first login. The whole process takes less than 2 minutes.

No. The 135bet never asks for your password via email, WhatsApp, SMS, or phone. The only legitimate authentication happens directly through the login form on the 135bet.click website. If you receive any message asking for your password, banking details, or access code on behalf of 135bet, do not respond and report it immediately via live chat. It is likely a phishing attempt. 135bet support only requests identity verification within the platform itself, through official security channels.
Responsible Gambling

Go to "Settings" in your account dashboard after logging in to 135bet and go to the "Responsible Gambling" section. There you can set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately — no waiting period. Increasing a limit you previously set requires a mandatory 7-day cooling-off period before it takes effect. This is designed to protect you from impulsive decisions made after difficult sessions. You will receive an email confirmation for every change made to your limits.

Yes. In the "Responsible Gambling" section of your account settings, you can activate a temporary break of 24 hours, 7 days, 30 days, or 6 months. During the break, deposits and betting are unavailable, but withdrawals of your existing balance continue to work normally. Marketing emails and promotional notifications are automatically disabled for the entire period. The break cannot be undone before the chosen end date. Your VIP points and level are preserved throughout.

Permanent self-exclusion is available in the "Responsible Gambling" section of your account settings. Once confirmed, the account is permanently closed — it cannot be reopened, even if you change your mind later. Any available balance can be withdrawn before closure. The CPF will be blocked from creating new accounts at 135bet. No further communications will be sent after self-exclusion. You can also request self-exclusion directly through Portuguese-language support, available 24 hours via live chat or by emailing contato@135bet.click.
💬 Didn't find your answer? 135bet support is available 24 hours a day, 7 days a week — in Portuguese, with a human team. No automated responses for questions that matter.
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⭐ Support & Customer Service

How 135bet handles your questions in practice

Beyond this FAQ page, 135bet offers multiple support channels to resolve any issue quickly.

Live Chat 24h in Portuguese
135bet's live chat is staffed by a human team in Brazilian Portuguese — no automated responses for issues that require real analysis. Available 24 hours a day, 7 days a week, including national holidays. The average chat response time is 2 minutes. Access it via the chat icon in the corner of the screen after logging in, or directly from the 135bet main page.
Email Support — Fast Response
For situations requiring documentation or closer review — identity verification, transaction disputes, account history requests — email support at contato@135bet.click has a response time of up to 4 hours on business days and up to 8 hours on weekends and holidays. Describe your situation clearly and include your registered CPF to speed up the process.
Updated Help Center
This 135bet FAQ page is updated regularly with new questions based on real inquiries received by support. Questions are organized by category — registration, Pix deposits, bonuses, VIP, Sports Betting, crash games, security, and responsible gambling — for easy navigation. Use the search bar at the top of the page to find answers quickly.
Dedicated Account Manager for Diamond and Obsidian VIP members
Diamond and Obsidian tier users in the 135bet VIP Program are assigned a dedicated account manager — a specific professional responsible for exclusive service on your account. The manager is available during extended hours with a direct line of contact for urgent matters such as large withdrawals, personalized limit adjustments, and early access to special promotions.
Mobile Access — No App Download Required
135bet works entirely through your mobile browser — Android or iPhone — with no app installation required. This includes access to live chat support, the FAQ, live bet tracking, and all financial transactions. For faster access, add a 135bet.click shortcut to your phone's home screen — it works just like an app without taking up any storage space.
Specialized Responsible Gambling Support
135bet's support team is specifically trained to handle responsible gambling situations — no pressure, no attempts to talk you out of your decision. If you reach out to pause your account or set limits, the agent will help you do it right away, as simply as possible. 135bet's internal policy strictly prohibits any attempt to discourage users from requesting control tools.
📞 Contact Channels

Contact 135bet support

Choose whichever channel you prefer — the Portuguese-speaking team is ready to help.

Live Chat

Available 24/7. Response within 2 minutes with a human team in Portuguese. Access it via the chat icon on the platform after login.

Email

Contato@135bet.click — best for document-related matters or detailed inquiries. Response within 4 hours on business days and up to 8 hours on weekends.

This FAQ Page

+50 questions answered across 8 categories. Regularly updated with real questions from 135bet's Brazilian users. Use the search to find quick answers.

📝 About the FAQ

Why we put all your questions in one place

The 135bet knows that most questions a Brazilian bettor has come up at specific moments: when creating an account, making a first Pix deposit, trying to understand how bonus rollover works, or when a withdrawal doesn't arrive within the expected timeframe. This FAQ page was built directly from those real situations — the questions that come in through live chat, organized clearly and straightforwardly, with no fluff.

Having answers available at any moment — without waiting in a support queue at 11 PM on a Brasileirão Sunday — is a concrete way of respecting bettors' time. Most everyday situations are covered here: from knowing how long it takes to withdraw R$ 200.00 via Pix to understanding what happens to your bet if a Flamengo match is suspended due to rain. The 135bet regularly updates this FAQ, adding new questions based on real inquiries received by the Portuguese-language support team.

About the VIP Program: this is one of the most frequently asked topics in 135bet. How cashback is calculated, when it's paid out, whether it has a rollover, and what changes between levels — we've covered it all in the corresponding section of this page. The most important point: the weekly cashback is credited every Sunday with no rollover, so you can withdraw it straight away. There are no hidden conditions to receive cashback from the 135bet VIP Program.

When it comes to the welcome bonus, the most common source of confusion is the rollover. To be clear: the 5x rollover applies only to the bonus amount received — not to the total of your deposit plus the bonus. If you deposited R$ 200.00 and received R$ 200.00 in bonus funds, the rollover requirement is R$ 1,000.00 (5 × R$ 200.00 bonus) in bets with minimum odds of 1.50 within 30 days. Your R$ 200.00 deposit is always available for withdrawal, regardless of the rollover. The 135bet does not lock the user's own money — only the bonus balance is subject to rollover.

For responsible gambling inquiries, 135bet has a dedicated page on the topic with detailed information about all available control tools — deposit limits, temporary breaks, and permanent self-exclusion. If you're going through a difficult situation related to gambling, our Portuguese-language support team is ready to help, without judgment, at any time of day. The CVV (188) also provides emotional crisis support 24 hours a day, including situations involving financial losses.

If your question wasn't covered on this FAQ page at 135bet, reach out via live chat — available 24 hours on the site — or by email at contato@135bet.click. The Portuguese-speaking team responds within minutes on chat and within 4 hours by email. If you'd like to suggest a question to be added to the FAQ, send it via email or chat — the content team reviews every suggestion.

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